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Dear customer,welcome to Grady watch,in order to guarantee your rights and interests,please read more detail about our information before you make the order,may you have a good time in our store,thanks!
1. Payment is expected to be received within 3 days of auctions close.
2. Escrow is our preferable payment method, we also accept different payments by T/T, Western union, Money gram and others as below.
1. We ship all of our items worldwide within 48 hours by EMS/DHL/UPS or Hongkong Post/China Post.
2. Sometimes it may take up to 4-7 weeks due to strict custom inspection.
3. Our price does not include taxes, VAT, or other hidden charges. To ensure you pay minimum tax, we will declare as ?gift? or ?clothing? with low value.
1. You can contact us by leaving us a message on aliexpress or email us.
2. Our working schedule:
UNITED STATES: PM 6:00~AM 2:00;
FRANCE: AM 2:00~AM 10:00;
UK: AM 1:00~AM 9:00;
SPAIN & GERMANY: AM 2:00~AM 10:00;
AUSTRALIA: AM 12:00~PM 8:00;
BRAZIL: PM 10:00~AM 7:00;
RUSSIAN: AM 5:00~PM 2:00;
JAPAN: AM 10:00~PM 6:00.
3. We can respond Emails within 24 hours, within 36 hours on Weekend.
Warranty and Guarantee
1. If you are not satisfied when you receive your item, please return it within 30 days for a replacement or money back. Please contact me before you return it.
2. In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one.
3. In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
4. We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you bid. While every step has been taken to ensure that we ship out correct item, there will be occasion when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.
1. If you are satisfied with the items and our service, please take a minute to leave us a positive feedback with 5 stars, We will gladly do the same for you.
2. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. We are sure that there is always solution and we sure don’t want a bad feedback to be where the transaction ends.